We do not accept returns if a customer orders the wrong size. Please double-check your size before purchasing. If you are unsure, refer to our size guide or contact our support team for assistance.

However, if you believe you have received a defective product or if there was a mistake on our end, you may request a return. We will evaluate your request on a case-by-case basis for special exceptions.

If you receive a defective item or a product that was sent incorrectly, you can request a return within 14 calendar days from the date you received the product.

Return Eligibility for Defective Items

To qualify for a return, the following conditions must be met:

• The item must be unused, unworn, and undamaged.
• The item must be returned with its original packaging box and tags attached.
• Shoes should be tried on only on carpeted surfaces to avoid damaging the soles.
• Returns must be shipped in the original box with bubble wrap for protection.

Items that do not meet these conditions may not be accepted and may be sent back to the customer.

To initiate a return for a defective item or special case, follow these steps:

Send us an email at [snuglierofficial@gmail.com ] within 14 days of receiving your order, including:

• Your order number
• A clear photo of the defect or issue
• A brief description of the problem

Our team will evaluate your request within 72 hours and provide further instructions if the return is approved.

If your return request is approved, please follow these steps:

1. Pack the item securely in its original packaging box with bubble wrap for protection.
2. Ensure that the original tags and labels are still attached to the item.
3. Ship the return via DHL Express using the prepaid return label provided.

Tip: We recommend keeping your shipping receipt as a reference until your return is processed.

Returns that are worn, damaged, missing packaging, or without tags will not be accepted and may be sent back to the customer at their own expense.

Non-Acceptance of Returns:

• Worn or used items
• Damaged items not due to manufacturing defects
• Missing original packaging or tags
• Items returned without using DHL Express and the provided prepaid label

No refunds are issued for any reason.

If your return is accepted, we can assist in resolving the issue, but please note that we do not offer refunds.

No exchanges are allowed.

If you need a different size or style, we recommend placing a new order after ensuring the correct selection.

If the return is due to a defective item or an error on our part, we will provide a prepaid return label via DHL Express at no cost to the customer.

However, if we accept a return as a special case (e.g., wrong size order), the customer will be responsible for covering all return shipping costs.

We will evaluate your return request within 72 hours of receiving it.

Once approved, processing the return may take 14 to 21 business days during high-demand periods.

You will be notified once your return has been completed.